Is smoking allowed in the homes?
Smoking is prohibited in all of the homes.
Can I bring my dog?
Dogs are allowed in many of our beach houses. Prior to bringing your dog, you must check with Beach House Rentals to sign the Pet Addendum. There is no additional charge for bringing your dog. Click the following link to view the list of our Dog Friendly Rentals.
Are linens and towels provided, or do I need to bring my own?
All beds are made with fresh linens (sheets, blankets, and pillow cases). There are enough bath towels, hand towels, and face towels for one of each per person. If you would like beach towels, we recommend bringing those with you.
What are the amenities of each home?
Check out our Amenities page.
How do I check in? And what are the check-in procedures?
We will email you check-in instructions the week before your stay, which will include information about where to pick up your keys. If you wish to check in earlier than 3pm there may be an extra fee. Early check-in is not available on days when a guest is also checking out and may become unavailable to arrive early for unforeseen circumstances. Please communicate with our Guest Services team on checking in early on your day of arrival.
What are the check-out procedures?
Check-out is by 11am. If you wish to check out later than 11am, there may be an extra fee. Late check-outs are not available on days when a guest is also checking in the same day. Upon your departure, we ask that you leave the property in good condition. We provide cleaning service upon your departure. Please make sure dishes are washed and put away. Dispose of trash in the garbage cans. You do not need to wash sheets and towels as we have a linen company that launders these items after you leave.
Can I book a reservation online?
Absolutely! You can make a reservation for your vacation through our website: www.Beach-HouseRentals.com From the main home page, select your dates of arrival and departure on the left-hand side. The following page will list all the beach houses that are available for those dates. Select the home of your choice and follow the booking procedures on the following pages.
How do I make a reservation?
When you find the beach house of your choice, you can either reserve the property online at www.Beach-HouseRentals.com or contact one of our Vacation Rental Team Members at 831-475-1808 or 800-330-2979.
How and when do I pay for my reservation?
We take a Visa, MasterCard, American Express, and Discover. 50% of the total price is due at the time of booking a reservation. If your reservation is made within 120 days of arrival, payment is due in full. Your final balance due must be received no later than 120 days prior to arrival. If payment is not received, the balance due will be charged to the credit card we have on file. Refundable deposits are not offered.
What is your cancellation policy?
Full rent and tax are non-refundable, unless we are able to re-rent the unit. In the event the property is re-rented, the guest shall pay a $100.00 cancellation fee and a $100.00 rebooking fee. All cancellations must be in writing – either by e-mail, mail, or fax.
How far in advance can I make a reservation?
Based upon availability, you can make a reservation starting on today’s date or up to a year from today. We do not make reservations for guests more than one year out from today’s date. When you find the beach house of your choice, you can either reserve the property online at www.Beach-HouseRentals.com or contact one of our Guest Experience Team Members at 831-475-1808 or 800-330-2979.
Do I have to pay the cleaning fee if I clean the home myself, rather than use your cleaning services?
Yes, the fee will be charged, as all of our homes are sanitized professionally; this is required after each and every guest vacates.
What is included in the total price? What is the breakdown?
The total price you are quoted and charged is an all-inclusive rate. Taxes and all fees are included. There are no additional fees. Since you are booking direct through our website, you can be assured that you are getting the best rate guaranteed.
Where is the nearest grocery store, pharmacy, hospital, and/or urgent care?
Click Here to read a blog post on the locations for all of these items near our beach houses in Capitola Village, Santa Cruz and Aptos.
Do you offer travel insurance?
No, we do not offer travel insurance. You are welcome to purchase through a third party company. We recommend Travel Guard and their phone number is: 877-249-5376.
Do you have a Lost and Found?
If you believe you have lost something, contact Sara with Guest Services at Sara@beach-houserentals.com
Are the beach houses cleaned daily?
No, our beach houses are cleaned before your arrival and after your departure. If you would like cleaning services or a linen change during your stay we do offer this service for an extra fee. Please contact our office 831-475-1808 in advance so we can make arrangements.
Are there any handicap-accessible properties available?
Yes, please contact our Reservation Team for a list of homes that are recommended for guests with limited mobility or have a tricky time with stairs.
Do you offer group rates and planning?
Absolutely! Please indicate the type of group and how many people you are looking to accommodate and we will find the perfect setup for your group!
Web Site Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trade mark law.
2. Use License
- Permission is allowed to temporarily download one duplicate of the materials (data or programming) on Beach House Rental’s site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:
- modify or copy the materials;
- use the materials for any commercial use , or for any public presentation (business or non-business);
- attempt to recompile or rebuild any product or material contained on Beach House Rental’s site;
- remove any copyright or other restrictive documentations from the materials; or
- transfer the materials to someone else or even “mirror” the materials on other server.
- This permit might consequently be terminated if you disregard any of these confinements and may be ended by Beach House Rentals whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.
- The materials on Beach House Rental’s site are given “as is”. Beach House Rentals makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranties, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further, Beach House Rentals does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilization of the materials on its Internet site or generally identifying with such materials or on any destinations connected to this website.
In no occasion should Beach House Rentals or its suppliers subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilization or powerlessness to utilize the materials on Beach House Rental’s Internet web page, regardless of the possibility that Beach House Rentals or a Beach House Rentals approved agent has been told orally or in written of the likelihood of such harm. Since a few purview’s don’t permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.
5. Amendments and Errata
The materials showing up on Beach House Rental’s site could incorporate typographical, or photographic mistakes. Beach House Rentals does not warrant that any of the materials on its site are exact, finished, or current. Beach House Rentals may roll out improvements to the materials contained on its site whenever without notification. Beach House Rentals does not, then again, make any dedication to update the materials.
Beach House Rentals has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected web page. The incorporation of any connection does not infer support by Beach House Rentals of the site. Utilization of any such connected site is at the user’s own risk.
Beach House Rentals may update these terms of utilization for its website whenever without notification. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.
8. Governing Law
Any case identifying with Beach House Rental’s site should be administered by the laws of the country of Capitola Beach House Rentals State without respect to its contention of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
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- We will just hold individual data the length of essential for the satisfaction of those reasons.
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